Answer to frequently asked questions
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Can I visit a branch without making an E-Appointment?
Yes, you can still visit a branch without an E-Appointment, but you may have to wait for the next available representative; or in some cases, you may be advised to make an appointment, at your convenience.
- Can I schedule an appointment for the same day?
Yes, as long as there is availability for your desired service you can book within a 4-hour window.
- How do I cancel or reschedule my E-Appointment?
Simply use the 'cancel appointment' link provided in the email confirmation you received after scheduling your appointment.
- What do I need to bring to the appointment?
In the email confirmation of your appointment, you will receive a detailed list of required documentations that need to be brought to have a successful appointment. Please review this list carefully and ensure that all documents are in possession before attending the meeting.
Note: Our product pages on our website also include relevant information for the applicant, as this relates to each specific product or service.
- Will I be reminded of the booked appointment?
You will automatically receive a reminder 24 hours before your appointment containing all relevant information and document requirements for said appointment.
- What if I arrive late for my appointment?
If you arrive late, you may have to wait for the next available slot or schedule a new E-Appointment.
- Can I schedule an appointment with my account manager via E-Appointment?
No, please contact your account manager directly via email if you wish to have a meeting with your account manager.
- How long will my appointment last?
Each service has its respective allotted time, this will be made visible to you when booking and in your confirmation.
Experience the convenience of E-Appointment and make the most of your time with Orco Bank. Schedule your appointment today!