Frequently Asked Questions (FAQ) - Apply for an Orco Bank Account 

Welcome to Orco Bank!  
We're excited to have you as our valued customer. To make your onboarding process smooth and hassle-free, we've compiled a list of frequently asked questions that you may find helpful. If you have any other questions or need further assistance, don't hesitate to contact our Digital Officers.

PERSONAL

1. What documents do I need to open a Personal Account?

   To open an account, you need a valid government-issued ID (passport, or national ID), proof of income (salary slip), and proof of address (utility bill or bank statement).
   For more information about our Personal Accounts click here
   
   

2. I am new to Orco Bank. Can I open an account online?

   Yes! We have created the ideal onboarding experience for you. You can apply to open a NEW account online. Simply click here and follow the steps provided. You will receive the necessary guidance throughout the application form. 
   
   NOTE: you will need an active email account to apply for an account at Orco Bank. At the beginning of the application process, you will receive an email to authenticate your email address. 
   
   

3. I am an existing Orco Bank customer, can I apply for a new account online?

   Yes! As an existing Orco Bank customer, you have the option to open new accounts through Orco Bank Online.
   Simply follow these steps:
   
   
   • Log in to your Orco Bank Online web environment,
   • Click on the + New Account button, located at the right top corner of your screen, to initiate the request for a new account,
   • Select from the list of available products. 

4.  Do I have to visit the Orco Bank office as part of the application process?

   Yes, you will need to visit a branch to complete the process, in most cases the application process will be concluded upon your personal visit for a Face-to-Face verification.
   
   

5. For which countries does the Online Application form apply?

   The application form is applicable for all islands where Orco Bank operates, namely Curaçao, Bonaire and Sint Maarten.
   
   

6. Can a Minor apply using the Online Application form?

   Yes, a Minor (18 years or younger) can always apply, together with an adult (direct parent or caregiver). During the process, the parent/caregiver needs to register first (as parent/caregiver), followed by the minor. 
   
   

7. How long does the account opening process take?

   The processing time may vary depending on the type of account you are requesting. Generally, it takes 2 - 3 business days to verify your documents and open your account.
   
   

8. Is there a minimum balance requirement for a basic Current or Savings account?

   We offer a variety of account options, including those with no minimum balance requirements. Details on account types and requirements are available on our website.
   - Current Accounts: click here.
   - Savings Accounts: click here. 
   
   

9. How many days, after my account application is approved, can I get access to Orco Bank Online and Orco Bank App? 

   As soon as your new Orco Bank account has been approved, you will receive an email with instructions to activate your Orco Bank App and Orco Bank Online.
   
   

10. How can I access my account online?

    Once your account is open, you can access it through our online banking platform. You'll receive login credentials and instructions for your first login, via email. 
    
    

11. Is my personal information safe and secure?

    Yes, we take the security and privacy of your information seriously. We use advanced security measures to protect your data, and our online systems are encrypted to ensure your information remains confidential.
    
    

12. Can I apply for a Credit Card or loans during onboarding?

    During the process of opening an account, you will not have the option to add loan product. However, you can apply for Credit Cards and loans using our digital request forms available on www.orcobank.com/loans. Our website provides information on the types of Credit Cards and loan products available. 
    
    

13.  What is the process for receiving an Orco Bank Debit Card?

    During the application process, you can request to receive an Orco Bank Mastercard Debit Card. Once your account is active, you will receive an email with instructions to pick-up your Orco Bank Mastercard Debit Card. Upon picking up, you will be guided with the necessary instructions to activate your card. 
    
    

14. How do I enroll in Orco Bank Online and Orco Bank App?

    To enroll in online banking and mobile apps, visit our website or download the app from your device's app store. Follow the registration process and set up your credentials.
    
    

15. What should I do if I encounter issues with my account or have questions?

    If you have any issues or questions, please contact our Digital Officers. You can find the contact information and operating hours on our website click here. Our team of professionals will be happy to assist you.

 

BUSINESS 

1. What is the difference between Business Apply and Large Business Apply?

   Small Business:
   To apply as a Sole Proprietorship or Corporation and (Private) Limited Liability Company with registered shares (N.V / V.B.A. / B.V.).
   
   Other Business Types:
   To apply as a Corporate in one of the following legal structures: Maatschap, V.O.F., C.V., N.V., B.V., V.B.A., or another legal structure. 
   
   

2. What does each application type cater to?
   

   Small Business:
   Caters to individuals or entities operating as Sole Proprietorships, Corporations, or (Private) Limited Liability Companies with specific registered share structures such as N.V, V.B.A, or B.V.
   
   Other Business Types:
   Designed for larger entities operating as Corporates under various legal structures including Maatschap, V.O.F., C.V., N.V., B.V., V.B.A., or other similar structures.
   
   

3. How can I start the process of opening a Business Account?

   Small Business:
   For Sole Proprietorships or specific Limited Liability Companies, click 'Apply' under Small Business and fill in the Business Application Forms.
   
   Other Business Types:
   For larger entities under different legal structures, click 'APPLY' under Other Business Types Business Apply to access the relevant application forms.
   
   

4. What happens after I submit my application?

   Once your application is submitted through either Small Business or Other Business Types, an Officer will contact you to proceed with the account opening process.
   
   

5. Where can I find more information about Business Solutions?

   To learn more about the various Business Solutions offered, click on 'Learn more' available on the application page.
   
   

6. Are there FAQs available for further clarification?

   Yes, access our Frequently Asked Questions related to the opening of Business Accounts by clicking on 'You ask, we answer!' on the application page for more details. 

 We hope this FAQ has answered your initial questions about the onboarding process. We're here to provide you with the best banking experience possible. Welcome to Orco Bank, where your financial well-being is our priority!