Services

Text Banking FAQ

  1. What can I do with Text Banking Touch & GO? 

    With Text Banking you can receive account information directly on your mobile* (PUSH and PULL Text Banking services) and/ or on your e-mail (PUSH Text Banking services).You can also receive information from the Bank such as foreign exchange rates with the Pull services.
     
  2. For which services can I enroll with Text Banking Touch & GO?

    You can enroll for PULL Text Banking services*, PUSH Text Banking services or both.
     
  3. How can I enroll for Text Banking service?

    You can enroll for Text Banking via our website or at one of our branches.
     
  4. Who can use the Text Banking service?

    All clients of Orco Bank who have a personal and/ or a corporate account can use this service.
     
  5. Will Text Banking work on prepaid and postpaid mobile phones?

    Text Banking works on both prepaid and postpaid mobile phones registered with UTS Curaҫao.
     
  6. Do I need a Smartphone to enroll?

    Text Banking works for all mobile phones from which you can send and receive a text message. This service is not for Smartphones only.
     
  7. Is Text Banking secure?

    Text Banking is a new and secure service offered by the Orco Bank. We have taken all possible measures of security necessary to implement and provide this service. No account numbers will be send to your mobile. However, it is recommended to keep your mobile phone password protected.
     
  8. What does PUSH Text Banking service do?

    PUSH Text banking service of Orco Bank will send balance information/ alerts every time the respective account(s) meets a set value:

    - When an account reaches a pre-set minimum amount set by the client;
    - When an account reaches a maximum balance;
    - When there’s activity/ movements on the respective account(s).
     
  9. What does PULL Text Banking service do?

    You can send a specific request to 7000 by using one of our pre-defined options via a text message request at this time. This service is only available with a mobile phone registered with UTS Curaҫao.
     
  10. What is the difference between a PUSH e-mail and PUSH text message?

    The main difference between these two services is, its notification method. You can either register for e-mail notification or for text message notification or both.
     
  11. Where can I get the PULL Text Banking option codes?

    When you send a text message with command HELP to 7000 you will receive the complete list of PULL option codes available for this service.
     
  12. Can I add more accounts later?

    Yes, you can add more accounts. You can visit one of our branches or our website and fill out a modification form.
     
  13. What is the information I can get from this PULL Text Banking service?
    - Your account balance;
    - Foreign exchange rates;
    - Tips and latest Orco Bank campaigns;
    - Block your bank account in case you feel it might be misused. Please note that your account can only be reactivated by
    the Bank during office hours;
    - By sending the word ‘Help’ you will receive the list of requests you can send to the Bank;
    - By sending the word ‘HelpCC’ you will receive the telephone numbers to call in case your credit card got lost or stolen.
     
  14. Which are the text banking PULL commands?
     
  15.  SMS Command SMS Example  SMS response 
     BAL  BAL  Receive the balance of your primary account (default)
     BAL (space) 'account nickname'  BAL CUR  Receive the account balance by Nickname
     HELP  HELP  Get a list of all Text Banking SMS commands
     TIPS  TIPS  Get helpful Text Banking tips
     LIST  LIST  Get a list of all subscribed accounts for Orco Bank Text Banking
     RATE (space) 'currency'  RATE EUR  Get the latest currency rate for any of these currencies: EUR, USD, ANG, AWG
    BLOCK (space) 'account nickname'   BLOCK CUR  This command will block the account selected; the client has to go to the Bank to un-block the account afterwards.
     HELPCC  HELPCC  Gives telephone numbers to call in case of credit card lost or stolen
     HELPCC2  HELPCC2  Gives additional telephone numbers to call in case of credit card lost or stolen

  16. What should I do when I get a new phone?

    You will need to visit one of our branches or visit our website and fill out a modification form.
     
  17. Can I enroll for more than one account?

    Yes, you can enroll for more than one account. Each account will need to have a unique nickname or alias. For example, you can enroll a current account with the alias ‘CUR’ or ‘Dailyacct’ and a savings account with the alias ‘SAV’ or ‘VAC’ meaning vacation account for example.
     
  18. Can I get this service on more than one mobile device and/or e-mail?

    Yes, this service can be added to multiple mobiles devices and/or e-mails. This can have business advantages also as the company-spending can be monitored real time via your mobile or e-mail. A second example of this service as a parent you can enroll your children’s account to their mobile devices and also to your own mobile device (note: this is only possible in case you are a signatory on the account).
     
  19. Can I cancel/in-activate one of my accounts but keep the service?

    Yes, you can cancel one account and keep the service active for the other accounts.
     
  20. Can I get this service while abroad?

    - The PUSH/SMS service is available via your mobile while roaming;
    - The PUSH/e-mail service is available via your e-mail and is available anywhere where you can access your
    e-mail;
    - Sending PULL request abroad is not possible as you are in a different country.
     
  21. What should I do if I want to cancel the service completely?

    You will need to visit one of our branches or visit our website and fill out a modification form.
     
  22. What should I do if I lose my mobile phone?

    You will need to visit one of our branches or visit our website and fill out a modification form.
     
  23. Will I be charged a text message fee by my telephone service provider?

    You will not be charged by your telephone service provider. Initially the bank will not charge you for this service. Orco Bank reserves the right to start charging you, but will notify you one month in advance when doing so.
     
  24. I have a Digicel mobile phone, can I apply for this service?

    No, Digicel only supports the push service; it is currently not applicable for the pull service.
     
  25. How do I know or remember my registered accounts?

    You can send the “List” to 7000 and you will receive your list of account names registered for this service.
     
  26. What is meant by account Alias?

    Account Alias or account nickname is a name you give your account(s) by which you can recognize them. This alias name will be displayed on your mobile instead of your account number for your privacy.
     
  27. Who can I contact for help?

    Contact our Customer Support department or Account Manager or mail customer.support@orcobank.com.
     
  28. Which are all the accounts I can enroll?

    Current accounts, savings accounts and credit card accounts
     
  29. What should I do if I want to change my e-mail address?

    You will need to visit one of our branches or visit our website and fill out a modification form.
     
  30. Will I receive unsolicited text messages?

    The Bank reserves the right to send from time-to-time other operational messages about your account to your registered mobile telephone number and/or e-mail.

 

* Only available for mobile phone numbers registered with UTS Curaҫao.